LMC Express’ Proven Process
The LMC Express Proven Process has been refined and tested over a period of 28 years and has shown us, and our clients, its efficiency in producing consistent results: delivering the perfect pallet, accompanied by the correct paperwork.
By following the LMC Express Proven Process, our clients assist us in the assuring that the best possible care is taken of their products whilst in transit.
1. Terms & Conditions
Read our Ts & Cs on our website to learn more about qualifying for our Money-back Guarantee. You can reach our Customer Care Helpdesk during office hours on weekdays. Visit our CLIENT UNIVERSITY page to learn more about requirements to qualify for our Guarantee.
2. Reservations & Payments
If you plan on spending less than R7000 per month, visit our website – CLIENT LOGIN tab, and make a cash booking. Alternatively, contact customercare@lmcexpress.co.za to open an account. If you are booking a cash reservation online, please book one day in advance. Check our RUNNING DAYS AND ROUTES on our website in order to select the correct dates.
3. Booking Confirmation
We will send you a Booking Confirmation email. Make sure you always have your booking reference number on hand. Please use the LMC Express labels supplied with every Booking Confirmation. Our Login Page gives you access to a blank label: click on HOW TO PRINT AN LMC EXPRESS LABEL.
4. Packed & Ready for Collection
Make sure your pallet is packed and ready for collection on the scheduled date. Collections take place after 1pm. We do not collect from, or deliver to, residential areas. We have at least one Planner at every depot who schedules local collections and deliveries. Find their contact details on our Login page: HOW TO CONTACT US.
5. Complete the Waybill
Ensure the waybill is filled out fully to meet collection and delivery requirements. A pallet jack and a tail-lift are available. If you need your GRN documents signed, please ensure that you are aware of the procedure. Watch the PERFECT P.O.D video on our CLIENT UNIVERSITY page.
6. Check Your Status
The status of your consignment can be checked on our Login Page – HOW TO FIND MY ETA. If you want to speak to a person, find us on the LOGIN page – HOW TO CONTACT US.
7. Goods in Transit
Please take note of our Goods In Transit (GIT) insurance clauses in our T&Cs document.
8. Unforeseen Delays
In the event of an unforeseen delay, we will notify you as soon as possible. You can book a delivery time slot for deliveries to – or collections from – a Distribution Centre (for an additional fee). A delivery notification is emailed to you.
9. Returns & Other Delivery Problems
When it comes to delivery problems, we have standard procedures that must be followed. Please read our Ts & Cs. Returns are possible, but a R550 excluding VAT fee will apply if the return is not our fault. Check out our Login page – HOW TO REPORT AN INCIDENT and our CLIENT UNIVERSITY page for the following important videos:
- WHAT IS THE REGULATION R638?
- PACKING THE PERFECT PALLET
- HOW TO REPORT AN ISSUE/INCIDENT
10. Booking Confirmation and Labels
We strive to email a scanned copy of the signed waybill (and GRN) within 24 – 48 hours after delivery (plus an invoice if you qualify for an account).
Kindly contact us if you have any further questions.
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