Meet Our Customer Care Team at LMC Express!

LMC-Express-Staff (1)

Meet Our Customer Care Team at LMC Express!

Say hello to the amazing customer care team at LMC Express! These dedicated ladies make sure every customer feels valued and appreciated. This dream team includes Elzonia, Samantha, Marilyn, and Pamela—all focused on making each customer’s experience smooth, friendly, and unforgettable.

Holding Down The Fort

Pamela is the go-to person at the Johannesburg depot, while Marilyn holds down the fort in Cape Town. Overseeing it all, Elzonia ensures top-notch customer care across every depot.

Multi-Tasking Pro

Based in the Durban depot, Samantha is the go-to person for all kinds of customer questions. She skillfully manages requests through the online system, staying organised and on top of every case. Samantha loves how her role has helped her improve her communication and problem-solving skills, especially in high-pressure situations. Known for going above and beyond, Samantha believes in LMC Express’ commitment to customer satisfaction and teamwork. One of her favourite memories is from Women’s Day when a customer visiting the depot jumped in as the “official photographer,” capturing the fun spirit of the team!

 The Master Organiser

Every morning, Elzonia starts her day by handling any overnight requests, quickly sorting out what needs immediate attention. Her day is filled with answering calls, emails, and chats with a calm and friendly approach. She’s a problem solver who keeps customers updated, no matter how tricky the issue. For Elzonia, every customer deserves clear communication, empathy, and that little extra care.

For Samantha and Elzonia, working at LMC Express is more than a job—it’s a journey of personal and professional growth. They appreciate the company’s focus on learning and teamwork, which has helped them build strong connections with customers and each other. They know that their work creates lasting impressions that keep customers coming back.

With a mix of professionalism, empathy, and a touch of fun, this team is committed to making every customer experience at LMC Express one to remember!

 

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