Value Series - Part 4 - I Know and Do My Job

Competency, Skill Development & Professional Growth

Being competent at your job isn’t just about showing up—it’s about understanding your role, delivering high-quality work, and continuously improving. This quiz will challenge how well you understand efficiency, responsibility, and growth at LMC Express.

Read carefully, some answers seem right, but only one truly reflects competency.

The number of attempts remaining is 2

1 / 8

Question 1: Brutal Honesty or Smart Communication?

A customer asks why their delivery is late. You know the delay was caused by mismanagement in the scheduling team. What do you say?

We had some internal issues, but we are actively fixing them and ensuring this doesn’t happen again.

The scheduling team made an error—it wasn’t my fault.

There was a logistical delay, and we’re working on resolving it. Your order will arrive soon.

Unforeseen circumstances caused a delay, but we have taken action to prevent this from happening again.

2 / 8

Question 2: The Integrity Test

You notice a team member accidentally left an expensive company tool in a client’s warehouse. You retrieve it, but no one seems to have noticed. What do you do?

Quietly return it to the LMC storeroom—no harm, no foul.

Inform the team and client immediately to confirm the tool was retrieved and ensure proper procedures are followed.

Keep it in your truck for now and return it when convenient.

Pretend you never saw it—if no one asks, it’s not your problem.

3 / 8

Question 3: The Pressure Cooker

A high-value shipment has been delayed, and the client demands an answer now. You are waiting for a response from management. What do you do?

Tell them you’ll get back to them shortly with accurate information.

Say, “The team is working on it, but I can’t say more right now.”

Guess the most likely cause and give them an estimated time, even if you aren’t certain.

Apologise vaguely and say, “It’s out of my hands.”

4 / 8

Question 4: When to Challenge Instructions

A senior colleague gives you incorrect instructions for handling a delivery. You are certain the process they described will lead to an issue. What’s the best course of action?

Follow their instructions—experience matters, and questioning them may cause tension.

Inform your supervisor before acting, so they can handle it.

Politely question the instructions and explain why you believe there’s an issue.

Ignore their instructions and do it the correct way without telling them.

5 / 8

Question 5: Taking Responsibility for Mistakes

You made a small but costly mistake in a shipment. The client hasn’t noticed yet, and fixing it will take extra effort. What’s the best approach?

Inform your team immediately, correct it before it escalates, and look for ways to prevent future mistakes.

Wait and see if the client notices—if they don’t, there’s no problem.

Fix it yourself but don’t mention it to anyone—it’s better to keep things quiet.

Shift the blame to external factors like system issues or warehouse delays.

6 / 8

Question 6: The Role of Continuous Learning

Your role requires technical knowledge that keeps evolving. You’ve been performing well but haven’t actively worked on learning anything new. How should you approach professional growth?

Keep working as usual—if there’s a critical update, management will inform you.

Take personal responsibility for staying updated, whether through training, reading, or asking experienced colleagues.

Wait for the company to send you to formal training before learning anything new.

Learn new things only if it directly affects your current workload.

7 / 8

Question 7: Efficiency vs. Cutting Corners

A colleague brags about completing their reports twice as fast as you, but you’ve noticed they skip key steps to do so. Management hasn’t noticed yet. What do you do?

Start working faster as well, even if it means skipping steps—results matter more than process.

Mention it to your manager and suggest reviewing procedures to ensure quality isn’t compromised.

Continue doing your work correctly and let the results speak for themselves rather than lowering your standards.

Confront them directly and tell them to stop cutting corners before it becomes a bigger issue.

8 / 8

Question 8: The Link Between Competency and Reputation

A junior team member asks you for help with a process, assuming you know how to do it. You actually don’t, but you don’t want to lose credibility. What’s the best approach?

Pretend you know and give them the best answer you can, confidence is key.

Tell them to ask someone else, you don’t want to risk giving incorrect information.

Be honest that you’re not sure, but offer to find the correct answer together.

Give them a general answer and hope it’s close enough to what they need.

Your score is

The average score is 0%

Value Series – Part 4 – I Know and Do My Job