Regulation R638
LMC Express is committed to adhering to Regulation R638 and ensuring the safe and compliant transportation of temperature-sensitive goods. Here’s how we stays on track with this regulation:
1. Temperature Control Measures:
LMC Express implements strict temperature control measures throughout its operations. This includes maintaining refrigerated trailers and cooling systems in optimal condition to ensure consistent and appropriate temperatures during transportation.
2. Quality Control Procedures:
LMC Express has robust quality control procedures in place to monitor and verify temperature conditions throughout the transportation process. This includes regular inspections of refrigeration equipment, temperature monitoring during transit, and documentation of temperature levels at various checkpoints.
3. Compliance Documentation:
LMC Express maintains thorough documentation to demonstrate compliance with Regulation R638. This includes accurately recording temperature data, maintaining temperature logs, and ensuring that all necessary paperwork is completed according to regulatory requirements.
4. Employee Training and Education:
LMC Express provides comprehensive training and education to its employees on the importance of compliance with Regulation R638. This ensures that all staff members understand their roles and responsibilities in maintaining temperature integrity and complying with regulatory standards.
5. Continuous Improvement:
LMC Express is committed to continuous improvement and regularly reviews its processes and procedures to ensure alignment with Regulation R638 and other relevant regulations. This includes staying updated on any changes or updates to regulations and implementing necessary adjustments to maintain compliance.
6. Customer Communication:
LMC Express communicates effectively with customers to ensure they understand their responsibilities under Regulation R638. This includes providing guidance on proper packaging, handling, and monitoring of temperature-sensitive goods to support compliance throughout the supply chain.
7. Claims Procedure:
LMC Express has a clear and transparent claims procedure in place for incidents related to temperature deterioration during transportation. This includes providing customers with clear instructions on how to submit claims and ensuring that all necessary documentation is collected and processed efficiently.
By implementing these measures, LMC Express demonstrates its commitment to strict compliance with Regulation R638 and its dedication to ensuring the safe and compliant transportation of temperature-sensitive goods for its customers.
LMC Express Quality Control Measures as per its General Terms and Condition:
Annexure 2
Requirement for a Claim due to Temperature Deterioration :-
No Claim will be considered if this procedure has not been followed.
- Customer must prove temperature at loading / handing product over at an LMC Express Depot by using its own needle probe to probe a SAMPLE BOX provided by the Sender/Customer. The temperature must be witnessed by an LMC Express employee and entered on the LMC Express Waybill (R638 rules are applicable). The SAMPLE BOX must be placed on top of the pallet and clearly marked as ‘SAMPLE BOX’.
- No temperature graph will be provided to any client who has not followed the SAMPLE POX procedure as stipulated in point 1.
- It is acceptable that one sample box represents the temperature of a consignment consisting of more than one pallet.
- If the Sender/Customer is unwilling to use the sample box procedure due to economic/logistical reasons, an agreement in writing between the client and LMC Express (Pty) Ltd must be in place where both parties have agreed on an alternative method to proof temperature upon loading/collecting/handing consignment over at the LMC Express depots.
- Customer must prove temperature at delivery / collection of product from an LMC Express Depot by using its own needle to probe the same SAMPLE BOX mentioned in point 1. The temperature must be witnessed by an LMC Express employee and entered on the LMC Express Waybill (R638 rules are applicable).
- Calibration information with regards to the needle thermometers must be available.
- The LMC Express TEMPERATURE DETERIORATION REPORT must be filled in whilst LMC Express vehicle is still on site and witnessed by the LMC Express driver. The LMC Express driver must inform the Operations Department immediately before departing from the site.
- DEPOT COLLECTIONS: The LMC Express TEMPERATURE DETERIORATION REPORT must be completed upon collection of a consignment from an LMC Express depot and witnessed by an LMC Express employee at the respective Branch. The LMC Express employee must inform the Operations Department immediately before departing from the site.
- The only temperature data which will be evaluated by LMC Express will pertain to the SAMPLE BOX. No other boxes will be allowed as evidence of temperature deterioration.
- The LMC Express TEMPERATURE DETERIORATION REPORT must be completed 100%; any omission will result in refusal in considering any claim. The instructions on this document must be followed to the letter. The onus is on the customer to inform the respective receiving customer / consignee of this procedure.
- Should the customer wish to submit a claim, the following documents and procedures are required:-
- LMC Express Waybill reflecting temperatures as in points 1 & 2 and endorsing the Proof of Delivery as per clause 11.3.
- Thermometer calibration certificates.
- Temperature deterioration report completed correctly and procedure as per this report followed.
- Invoice of damaged goods at COST price value.
- Damaged goods must be kept until an insurance assessor can inspect the product, unless there is a written agreement between LMC Express and the Customer to make an alternative arrangement.
- A written arrangement is required between the customer and LMC Express with regards to the disposal of damaged goods. Example:-will the customer dispose of it, will LMC Express collect it?
- Provided the prescribed procedure has been followed, the customer has two (2) weeks (14 days), including weekends from incident to submit the correct documentation, failing which the claim will be rejected.
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